"Positive: Professionalism, Quality, Responsiveness, Value The Downes and Daughters team were amazing! Our purchase was far from simple ( no fault of theirs) but Verity and the team did their upmost to keep things going. They chased the solicitors just as much as me and were great with communicating with us throughout. It was SO helpful that every time we called no matter who we spoke to they were all kept in the loop and knew what stage we was at. I didn’t have to go through explaining what I was waiting for etc. every time. Being a first time buyer it was pretty daunting ( especially with all the big words??) but the team did their best to explain and break things down for us. Thankyou all for your hard work, late night emails after hours phone calls, we are so grateful!! I’m sure you won’t forget us :)"
Will & Hannah
"Downes and Daughters were great the whole way through the process from the offer stage to Key collection, they always came back to us on any queries and kept us updated the whole way through. They replied quickly to all emails and helped us achieve our target date. We would highly recommend."
" We would 110% recommend the team at D&D.. Initially Dan came to visit our cottage to value it. It was during the pandemic, just after the first lockdown. He took all the precautions and more to keep us safe. This was so reassuring during a very scary and tough time. He took time to consider his valuation and spent a lot of time talking us through it on the phone. It was a huge step for us putting our cottage on the market so we appreciated this so much. Throughout the entire process the communication from Dan, Verity and her team was outstanding, they took time talking to prospective buyers to ensure they knew as much about the property and the value before they arrived. It also meant we didn’t have people arrive who weren’t seriously in a position to proceed. D&D are very special, in our view, there isn’t an estate agent team that goes above and beyond as they did for us. Honestly when we all move house we sometimes resent the estate agent fees ( as there are so many other costs when buying and selling) but for the first time using D&D we have truly felt every penny was very well spent. "
" It was a pleasure dealing with all of you and if, we ever move again, ( never say never ??) we would definitely come to you again, your a great team and professional throughout. Well done & keep up that fantastic job you all do so well.. xx Best wishes for the future xx"
"Even though you weren’t our agent I had far more to do with yourselves . The whole team have just been brilliant. Always a friendly voice at the end of the phone, nothing too much trouble which is exactly what you need when moving house . The reassurances kept us all going. Brilliant team. If and when we sell we would not hesitate to do this through yourselves as the service is 100%. "
Steve and Kelly
"The service that was provided to us during our sale and purchase was absolutely outstanding. The customer service provided was exceptional. We couldn’t have asked for anymore from yourselves and would highly recommend you to our friends or family in the future. Thank you so much for making our move so easy. Thank you "
Mr & Mrs O'Neill
"Kim & the team at Downes & Daughters, We would just like to say a big thank you for your help & commitment in reaching completion of 3 Bromwich Drive. It was a pleasure working together with you, as you played a pivotal role, with a very professional & calm manner throughout, highly recommended. Also a big thank you for the lovely cake, a very kind gesture, really appreciated! Wishing you all the very best for the future, Sean & Angie O’Neill. "
"Downes and Daughters were fantastic and patient from start to finish! The customer care was excellent and they went above and beyond to ensure we moved into the property on time. I must give a special mention to Verity, who worked tirelessly and responded promptly to all inquiries - she even responded to calls and messages out of office. We love our little house and the wait was worth it and when we do eventually sell, we will be using Downes and Daughters to sell our property. Highly, highly recommended! "
"Thank you so much for your help with the move! You all made such an effort and made it stress free for us!"
Rob & Kate Tyler
"Although we were not selling or buying through your agency we were treated as very special people by Verity and Kim. If it was not for your involvement I very much doubt that our sale would have completed and the other people in the chain would also have been very disappointed. We very much hope that we can buy with you!! A very genuine thanks again "
David & Mandy Ashley
"Downes & Daughters were very helpful and supportive throughout a very long and difficult sale/purchase. The staff were always courteous and willing to explain the process. We would highly recommend Downes & Daughters. "
Jean Smith - Kings Bromley
"Thank you so much to Dan and Verity and their support. From a very very grateful client."
Sally and Paul Redmond Whittington
"Hmmmm..thank you isn't quite enough! But, thank you both! Not just for being the best estate agents ever (which you clearly are by the way!), but for simply being you. Wonderful, funny, patient and kind you. You lovely, lovely people"
Jon and Sarah Yoxall
"You are simply wonderful! Thank you so much for all your help, guidance, advice and support during our (rather stressful) purchase. The service you provide is personal, caring and above and beyond. "
Donald Collett - Whittington
"Sold our house through Downes and Daughters recently. They really are a delight to deal with. Everything they do is so professional and " above and beyond " the call of duty. There cannot be a better estate agent anywhere. Many, many thanks Dan, Kim and particularly Verity."
Edward Hinds - Lichfield
"An excellent agency. They priced the house correctly (well above the Zoopla estimate given by another agency) and sold it quickly. I was kept informed of progress throughout. This was personal service at a competitive rate by people who really know what they are doing. "
John Simpson - Elford
"After having our house on the market for three years with other agents, Downes and Daughters took it on and we had had two offers within a couple of weeks and shortly after accepting the full asking price. They have been fantastic to deal with, always helpful and honest, and the best compliment I could pay them is you don't feel like you're dealing with estate agents! "
Emma Riley - Lichfield
"We have used Dan and Verity for a number of house moves and have always been impressed with how professional, reliable and friendly their service has consistently been. Selling a house is certainly made much easier with them!"
Amy - Lichfield
"Thank you to everyone at Downes and Daughters for making buying our first house such a pleasant experience! Everyone was so friendly and kept us updated throughout the process. Would highly recommend Downes and daughters!"